Refund policy

We have a 30-day return policy. If your item arrives damaged, defective, or incorrect, contact us within 30 days of delivery at support@vortexahome.store with a clear photo or video of the issue — no need to ship anything back. We'll arrange a replacement or full refund promptly.

For change-of-mind returns, please contact us within 30 days at support@vortexahome.store. As our products ship internationally, we handle these on a case-by-case basis.

You can always contact us for any return question at support@vortexahome.store.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off periodNotwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds We will notify you once we've reviewed your request and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at support@vortexahome.store.